Privacy Policy
At Southern Cross People Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform for professional training and development services, including communication skills workshops, people management training, leadership development programs, team dynamics coaching, and conflict resolution facilitation.
Information We Collect
We collect information that you provide directly when you register for our services, participate in training programs, communicate with us, or otherwise interact with our site. This information may include your name, contact details, job title, organization, payment information, and any other data necessary to provide the services you request. Additionally, we may collect certain technical information automatically through cookies and similar technologies, such as IP address, browser type, and usage details, to improve your experience on our online platform.
Use of Your Information
The personal information we collect is used to:
- Provide and manage our training and development services;
- Communicate with you regarding course updates, scheduling, and customer support;
- Process payments and send related billing information;
- Improve our site and tailor the content to better suit your needs;
- Comply with legal obligations;
- Prevent fraud and protect the security of our services.
Legal Basis for Processing
Our processing of personal data is based on your consent, the necessity to perform a contract to which you are a party, compliance with legal obligations, and our legitimate interests in providing and improving our services.
Disclosure of Information
We do not sell or rent your personal information to third parties. Personal data may be shared with trusted service providers who assist with administration, payment processing, IT services, and marketing on our behalf, under strict confidentiality agreements. We will only disclose your personal data if required by law or to protect our rights, property, or safety, or those of others.
Data Storage and Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks associated with the processing of personal data. Your information is stored securely, and access is limited to authorized personnel who need the information to perform their duties.
International Data Transfers
Where your personal data is transferred outside Australia, we ensure that adequate safeguards are in place in compliance with applicable data protection laws to protect your information.
Your Rights
Under applicable data protection laws, including the GDPR, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data under certain circumstances;
- Object to or restrict processing of your personal data;
- Request the portability of your data;
- Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal;
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us by writing to Southern Cross People Solutions, 27 Bourke Street, Level 3, Suite 5, Melbourne, Victoria 3000, Australia.
Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.
Cookies and Tracking Technologies
Our online platform uses cookies to enable certain functionalities and analyze site traffic. You may control or disable cookies through your browser settings, although this might affect your experience on the site.
Links to Other Websites
Our site may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please write to us at:
Southern Cross People Solutions
27 Bourke Street
Level 3, Suite 5
Melbourne, Victoria 3000
Australia
By using our online platform and services, you acknowledge that you have read and understood this privacy policy and consent to the processing of your personal data as described herein.